GOVERNMENT TOOLS

We collect your personal information - your name, email (preferably business) and area of work - to understand how people are using our Services, to protect our website content and IP, and to provide you with critical Website use information.

Authentication is managed through FusionAuth hosted in Australia, and your personal information is stored in HubSpot, a customer relationship management platform that stores personal information on secure servers located in Australia. Frequent users may be contacted directly by us to find out how we might better serve their needs.

You can opt in to receive our newsletters, product/services updates and information related to our services. You can opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us at privacy@id.com.au.

Our Privacy Policy (see directly below) explains how we collect, use and disclose your personal information, the extent to which your personal information may be disclosed to overseas recipients and how to access, correct or complain about the handling of your personal information.

Privacy Policy

Last updated: June 2026

1. Who we are

ID Consulting Pty Ltd ACN 084 054 473 (trading as ".id", "we", "our" or "us") collects and handles personal information through our website id.com.au and related online services. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What personal information we collect and how

We collect different types of personal information depending on how you interact with us.

All users: we use Google Analytics and other web monitoring services to track anonymised usage.
Frequent users: Registered Users who visit and use our Website frequently may be contacted directly by us to find out how we might better serve their needs.
Registered users: we request contact details such as name and email to continue using the services.

3. Why we collect, hold and use personal information

We collect, hold and use personal information to:

provide and administer access to our websites and services
respond to enquiries and provide support
send requested publications and resources
understand how our websites and services are used and to improve them
maintain security, prevent misuse and manage accounts
comply with legal and regulatory obligations

We do not sell personal information.

4. When we disclose personal information

We may disclose personal information:

to our service providers who help us operate our business and services (for example, CRM, website hosting, email distribution, analytics and IT support providers)
to professional advisers (such as legal, accounting and audit advisers) where needed
to courts, regulators, law enforcement or other third parties where required or authorised by law.

We only disclose personal information where it is permitted under the Privacy Act and for purposes consistent with this policy.

5. Overseas disclosures

Some of our service providers may store or process personal information outside Australia. These may include support, analytics, cloud hosting or related service providers.

Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that the information is protected through contractual, security and governance measures that are appropriate in the circumstances.

6. Direct marketing and Service Communications

We may send you information about our services and publications where you would reasonably expect this, or where you have requested it. You can opt out of marketing communications at any time by using the unsubscribe link in our messages or by contacting us at privacy@id.com.au. You cannot opt out of essential service or administrative communications while you remain a registered user.

7. Cookies and analytics

We use cookies and similar technologies to operate our website, remember preferences, measure performance and understand how the website is used. Some cookies are set by third-party providers (for example, analytics or embedded content providers).

We may use analytics and telemetry tools to understand user behaviour across the website and to improve the service. Depending on the tool used, this may include information such as page views, clicks, navigation paths, session activity, device information and other interaction data.

Where practicable, we use aggregated or de-identified information for product improvement and reporting purposes.

You can usually control cookies through your browser settings. If you disable cookies, some website features may not work as intended.

8. Security, retention and data breaches

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. However, no system is completely secure.

We keep personal information only for as long as necessary for the purposes described in this policy, unless we are required or authorised by law to retain it for longer. When information is no longer needed, we take reasonable steps to delete or de-identify it.

If we experience a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

9. Access and correction

You may request access to, or correction of, the personal information we hold about you by contacting us at privacy@id.com.au. We may need to verify your identity before responding to a request.

10. Complaints

If you have a concern or complaint about how we handle your personal information, please contact our Privacy Officer. We will acknowledge and respond within a reasonable time.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) www.oaic.gov.au

11. Contact us

Privacy Officer – ID Consulting Pty Ltd
Email: privacy@id.com.au
Phone: +61 03 9417 2205
Post: Confidential – Privacy Officer, ID Consulting Pty Ltd,
10 Easey Street, Collingwood VIC 3066