What’s wrong with the world’s most liveable cities?

Community views
A businessman wheels his bicycle through a sunlit city street
Daniel  Evans

Daniel Evans

Head of Sales & Retention (Gov.)

Key Highlights

  • 'Most liveable' lists tend to compare very large geographies – entire cities or regions – using standardised, top-down metrics.
  • For that reason, they can't compare the experiences of people living in different parts of that place.
  • They also can't show us what different groups of people need and want from the places they live in!
  • That makes it harder to form actionable insights and drive the changes needed to actually improve liveability.
  • When it comes to liveability, the most important perspective is that of the people living it. So where can we start measuring and improving real liveability?

What is liveability, really?

We all love a 'most liveable city' list: there's few things more fun than arguing with a mate over which list is right about our little slice of paradise!

Unfortunately, these mega lists aren't as useful in planning as they are as a conversation starter. They tend to compare very large geographies - entire cities or regions - using standardised, top-down metrics. And that means they can fail to recognise the nuance of place, the diversity of demographics and socio-economic characteristics, and most importantly, the views and lived experiences of the people who actually live there.

To be clear, we recognise that there are many legitimate and valuable ways to measure liveability – and there is certainly a place for these international rankings and performance frameworks. But if we’re serious about improving living standards across Australia, we need a complementary approach – one that starts with the people and places we serve.

That’s why any credible view on liveability must measure the values, experiences, and priorities of residents themselves.

Liveability isn’t just a technical concept. It’s about how people feel in their neighbourhoods, what they value in daily life, and whether their local area delivers on those expectations.

A suburb might perform well on paper, with strong transport links, good schools, ample green space, but if residents feel unsafe, disconnected, or unheard, is it truly liveable? 

And to express it another way - if planners build a fantastic new gym facility but residents care most about their huge commute (and can't make it to the gym, because they're stuck in traffic!), then an opportunity to improve liveability is lost.

If you're tasked with making decisions like these, .id Insight is packed with free insights that will help you make them confidently.

Sign up to make the right calls.

A Human Approach: Community Views

This is the foundation and purpose of the unique Informed Decisions Community Views service.  We capture liveability and related priorities to help advance quality of life across Australia’s local areas. When delivered in place, grounded in the priorities of local residents and the demographic, economic and future population characteristics of a community, Community Views supports long-term benefits for both individual communities and the nation as a whole, placing upward pressure on quality of life across the country.

Using a survey based approach, we explore 16 critical liveability attributes to uncover what people genuinely value in their local area. These attributes cover the full spectrum of community experience – including feeling safe, the provision of affordable decent housing, access to high quality health services, the natural environment, reliable and efficient public transport, and a strong sense of community. By examining how residents rate both the importance and performance of these attributes, we can determine which priorities matter most, where expectations are being met, and where there are gaps.

This approach builds a clear picture of both the current conditions and the opportunities to improve liveability over time.

Measurable, actionable strategic insights

What makes this approach so valuable is that it turns community input into strategic insight. It gives councils, planners and local leaders a clear, place-based roadmap – highlighting not only what matters, but what’s missing, and where to focus attention and investment. It helps migrate communities from their current state to a desired future state, enabling more equitable, locally tailored outcomes.
In doing so, it builds stronger alignment between community values, council priorities, and investment decisions. It also helps grow trust – showing communities that their voices are not just heard, but acted on.
In a complex and rapidly evolving policy environment, we need more than blanket benchmarks. We need a model that embraces the diversity of place, acknowledges lived experience, and puts people at the centre of decision-making. Because when it comes to liveability, the most important perspective is that of the people living it.

Insights: Five Years of Listening to Communities

Our Community Views program has surveyed tens of thousands of Australians across inner-city, middle-suburban, growth area, regional, and rural communities. We’ve surfaced a number of consistent themes about what drives liveability at the local level.

These insights haven’t been drawn in isolation. They’ve been considered alongside what we know from demographics, local area economics, and population futures, providing an integrated understanding of communities and places. Together, this forms a grounded, evidence-based view of where the greatest opportunities exist to improve quality of life across Australia.

Explore the Community Views methodology

1. Safety First - always

Of all the factors that go into liveability scores, feeling safe is the most foundational. If people don’t feel safe where they live, they are less likely to participate in community life - and this has knock-on effects for both health and economic outcomes.

Our findings suggest that perceptions of safety are increasingly shaped by the rising incidence of crimes against the person. While the actual likelihood of being a victim of such crimes – like carjackings, aggravated burglaries, or home invasions – remains very low, the possibility alone is enough to affect how people feel. And because safety matters so deeply to Australians, any reduction in this experience at the local level puts significant downward pressure on a community’s liveability.

Importantly, Australians demonstrate a capacity to view safety responses across a spectrum, from law and order approaches to more nuanced, public health-informed interventions that address the root causes of community insecurity.

2. There are four fundamental requirements

Beyond simply feeling safe, across all geographies, communities are remarkably consistent in identifying four core elements of a good place to live. These elements stand out as the most critical attributes:

  • Feeling safe
  • Access to affordable decent housing,
  • Access to the natural environment, and
  • High quality health services

These are not aspirational extras - they are the building blocks. And it's the local area experience of these fundamentals that shapes whether a place is felt to be liveable, more so than broader state or national conditions. 

Does your community provide access to all of these things - to all of its members? If not, there is measurable room to grow. 

3. Younger Australians are doing it tougher

Australians aged 18 to 34 consistently report poorer levels of local area liveability than older age groups. They place higher value on affordable decent housing and have a worse local area experiences of it - more on housing below. This mismatch between what matters and what’s being delivered significantly shapes their perceptions of liveability.

Another important dynamic is that young Australians consistently report poorer mental health and social wellbeing outcomes. While these factors don’t directly contribute to our liveability index, they are critical to understanding the broader picture. They raise important questions about how we plan for the future and what needs to be done to make Australia a better, fairer place for younger generations.

4. Liveability follows a geographic pattern – and offers a roadmap for improvement

Within metropolitan areas, we consistently see a pattern. Inner-city areas tend to report the highest levels of liveability, followed by middle-suburban areas, with outer-suburban growth areas typically reporting the lowest.

This gradient offers both insight and direction. Outer-suburban areas should seek to lift the lived experience of residents to align more closely with that of middle-suburban areas, while middle-suburban areas - many of which are expected to densify - should aspire to the liveability attributes of inner-city areas.

A key factor in this progression is the presence and integration of major transport infrastructure. In inner areas, infrastructure such as underground rail, heavy rail, and light rail plays a dual role, not only enabling mobility, but also serving as social infrastructure by connecting people to major hospitals, higher education institutions, and research precincts.

These are not only essential services. They are also employment precincts and drivers of economic activity, ideas, innovation and ultimately productivity. This is why decisions around transport infrastructure should be made with a clear view of the social and economic benefits of co-locating transport with key social infrastructure. For middle and outer suburban areas, embedding this kind of connectivity is critical to improving quality of life, economic participation, and overall liveability, just as we see in many inner suburban areas today.

5. Growth areas are facing a transport infrastructure gap

Building on the last point: in fast-growing suburban and peri-urban areas, transport infrastructure is a standout challenge.

Residents in these areas almost always report substantially worse local experiences with reliable and efficient public transport. They spend significant time stuck in road congestion, and can struggle to make their way to and from the services they need.

What’s particularly notable is the way poor lived experience elevates the importance of this issue in residents’ minds, making it not just a functional problem but a central concern in how liveability is judged.

Tackling transport infrastructure inequality in outer suburbs should therefore be a priority. State governments must lead in planning and delivery, federal governments have a crucial role as funding partners, and local governments should advocate strongly for their communities.

6. Regional health access is a growing equity issue

Regional communities aren't just facing a transport infrastructure challenge. They also face a significant and growing disadvantage when it comes to accessing high-quality health services.

This challenge is already affecting liveability scores - and as Australia’s population ages, this gap is expected to widen. Without investment in regional health capacity and workforce, many communities risk facing chronic undersupply of essential services, further entrenching geographic inequity.

7. Town vs Country, Cohesion vs Community

In metropolitan and densely populated areas, people often value social cohesion more than a strong sense of community. Urban life brings diversity and complexity, so the focus is on how well people from different backgrounds can coexist harmoniously. It is less about close personal connections and more about maintaining inclusive, respectful social interactions that support daily life.

By contrast, in regional and rural areas, a strong sense of community is often more important. Smaller populations and greater visibility create deeper personal connections and reliance on neighbours and local networks.

When either social cohesion in cities or strong community ties in rural areas is experienced well, people tend to report better physical, mental and social wellbeing, with higher resilience and life satisfaction.

8. Affordable decent housing is the greatest opportunity to improve quality of life

Improving access to affordable decent housing represents the single greatest opportunity to advance quality of life across Australia. In our data, this attribute is consistently ranked among the top two or three most important when people consider what makes a place liveable – yet it is almost always rated 15th or 16th in terms of positive local experience.

This striking mismatch - high value, low delivery - marks affordable housing as a clear and urgent priority. The challenge is particularly acute for the one-third of Australian households who rent, with renters placing even higher value on this attribute and reporting much poorer local area experiences than mortgage holders and those who fully own.

This dynamic reinforces that any effort to improve liveability must address housing affordability as a foundational issue. It's one that has both wide-ranging and deeply personal consequences, particularly for those whose housing circumstances are least secure.

How you can take action toward better liveability outcomes, today

Whether you're in government, a service provider, or looking for commercial opportunities that will grow long term within a community, our Community Views Service can help you build measurable, actionable strategic plans. 

Check out our free Living In Australia 2025 report for the big picture, and some ideas on where our insights could help you make the next big call for your organisation. And learn more about our Community Views Services by booking a tailored Community Views service intro session. We'd love to show you how Community Views can inform, monitor and, importantly, evaluate community planning initiatives and advocacy priorities in your local context. Contact the team to learn more or book a demonstration.

STAY INFORMED

Subscribe to monthly updates