Placemaker Terms of Use

These Terms of Use apply to you as an individual user of Placemaker. By accessing or using Placemaker, you agree to them. If you don’t agree, you must not access or use Placemaker.

1. What these Terms of Use cover

1.1 Placemaker is provided to organisations under a subscription agreement. Your organisation has that agreement with us. These Terms of Use set out the rules that apply to you personally when you use Placemaker.

1.2 These Terms of Use deal with your conduct as a user. They don’t set out the commercial arrangements between us and your organisation, including anything about how reports and data may be used outside Placemaker. Those matters are dealt with in the Client Contract.

1.3 If there’s any inconsistency between these Terms of Use and the Client Contract, the Client Contract prevails.

1.4 If you’re not sure what your organisation’s subscription allows, ask your Client Administrator before you act.

2. Words we use

Client means the organisation that holds a current subscription to Placemaker and that has authorised you to use it.

Client Administrator means the person your organisation has appointed to administer its Placemaker subscription, including setting up and removing access. If you don’t know who that is, email us at support@id.com.au and we will tell you.

Client Contract means the subscription agreement between us and the Client under which Placemaker is made available.

Client Content means any data, information or material that is uploaded to Placemaker by or on behalf of the Client, including site, asset, network, capacity and utilisation data.

Placemaker means the Placemaker platform made available by us at app.id.com.au, including its interfaces and functionality and the Placemaker Content available through it.

Placemaker Content means the content made available on or through Placemaker, including its layout, design and underlying code, and all text, graphics, images, maps, charts, data, forecasts and other material provided through it.

Report means a report, insight, chart, map, graphic or other output you generate from Placemaker.

personal information has the meaning given in the Privacy Act 1988 (Cth).

3. Your access

3.1 Placemaker isn’t a public service. It’s available only to individuals authorised by a Client with a current subscription.

3.2 While you’re an authorised user of a Client with a current subscription, we grant you a limited, non-exclusive, non-transferable and revocable licence to access and use Placemaker for that Client’s internal business purposes, in accordance with these Terms of Use and the Client Contract.

3.3 Your access is personal to you. You must not share your credentials with anyone, and you must not let anyone else use your access.

3.4 You must keep your credentials secure and tell us and your Client Administrator immediately if you think your account has been compromised.

3.5 Your access is subject to any access, security, usage or technical controls we reasonably apply from time to time.

4. What you may do

4.1 You may use Placemaker lawfully, and only for the Client’s internal business purposes.

4.2 You may view, use and download Reports for the Client’s internal business purposes.

4.3 You may share Reports outside the Client organisation only if the Client Contract permits it, and only in accordance with the attribution requirements in clause 7. If you’re not sure, check with your Client Administrator first.

5. What you must not do

5.1 You must not:

(a) use Placemaker for any unlawful purpose or in breach of any law;

(b) share your credentials, or allow anyone who isn’t an authorised user to access Placemaker;

(c) scrape, harvest, mine, bulk extract or systematically download Placemaker Content, or use bots, crawlers or similar automated tools, except through the standard export functionality we make available;

(d) copy, reproduce, adapt, frame, embed, distribute or publish Placemaker Content, except as permitted by these Terms of Use or the Client Contract;

(e) remove, obscure or alter any attribution, source notice, logo or proprietary notice that appears in Placemaker or in a Report;

(f) interfere with, disrupt, test the vulnerability of, reverse engineer or otherwise misuse Placemaker or any underlying system;

(g) use Placemaker Content to build, train, benchmark or support a product or service that competes with Placemaker; or

(h) represent to anyone that an ID forecast is official, certain, guaranteed or endorsed.

6. Uploading content – no personal information

6.1 Placemaker is not designed to hold personal information, and you must not upload personal information to it. Each time you upload a file, you confirm to us that it contains no personal information.

6.2 You must not upload any content that contains or constitutes personal information, sensitive information, health information or a government related identifier. This applies even if the information is publicly available, even if the individual has consented, and even if the information is about you or a colleague.

6.3 Before you upload anything, check it. Ask yourself whether an individual could reasonably be identified from the content, either on its own or combined with other information. Names, personal email addresses, personal phone numbers, individual customer or student records and residential addresses linked to a person are all personal information. If you’re not sure, don’t upload it – ask your Client Administrator.

6.4 You must only upload content that the Client has the right to upload, and that isn’t unlawful, infringing, security classified or affected by third-party restrictions.

6.5 We screen files automatically before an upload completes, using automated tools that include artificial intelligence. If a file holds records that identify individuals, we may block the upload and delete the file without telling you first. If we flag a field as possibly holding personal information, we remove and purge that field by default. We may also turn off upload functionality or suspend access. We will tell the Client where we reasonably can, but we may act first where we think it’s necessary.

6.6 Sometimes you’ll be able to keep a field we’ve flagged. If you choose to keep it, you’re confirming to us that the field holds no personal information – and you should know it will then be visible to everyone in your organisation who uses Placemaker. Keeping a flagged field is not permission to hold personal information in Placemaker, and clause 6.2 still applies to it. If you’re not certain, let us remove it.

6.7 Screening is something we do to protect Placemaker. It isn’t a guarantee. We can’t promise it will catch everything, and we can’t promise that everything it flags really is personal information. The fact that we screen, or don’t screen, doesn’t make the content our responsibility or reduce your obligations under this clause 6.

6.8 Keep your own copies of anything you upload. Placemaker can’t export uploaded content back to you, and we delete the original file once we’ve extracted the data from it. We’re not responsible for content we block or delete under this clause.

6.9 If you realise that personal information has been uploaded, tell your Client Administrator and email us at privacy@id.com.au immediately.

7. Attribution

7.1 Where you share a Report or reproduce extracts of Placemaker Content as permitted by the Client Contract, you must keep every attribution, source notice, logo and third-party notice that appears with the content. Image and CSV downloads from Placemaker already carry the source attribution, and you must not remove, obscure or alter it.

7.2 Where a Report incorporates ID forecast data and no source notice already appears with it, you must include whichever of the following applies, in a place where it can be easily found and viewed:

Population and dwelling forecasts, 2021 to 2046 | Source: National Forecasting Program, by Informed Decisions
Residential development forecasts, 2021 to 2046 | Source: National Forecasting Program, by Informed Decisions

Or, in any other case:

Source: National Forecasting Program, by Informed Decisions, www.id.com.au

8. Using Placemaker Content with AI tools

8.1 You must not use Placemaker Content or Reports to train, fine-tune, benchmark or improve any AI model.

8.2 You must not put Placemaker Content or Reports into any public, shared or third-party AI tool.

8.3 You may use Placemaker Content or Reports within the Client’s secure internal AI tools for internal analysis, summarisation or insights, provided that:

(a) the content isn’t used to train, fine-tune, benchmark or improve any AI model;

(b) the tool doesn’t retain the content after the task is finished, and doesn’t expose it to anyone outside the Client organisation; and

8.4 If you’re not sure whether a tool meets these requirements, don’t use it with Placemaker Content. Ask your Client Administrator.

9. Our content, and other people’s

9.1 Placemaker, including its design, layout, code and Placemaker Content, is protected by copyright, trade mark and other intellectual property rights owned by us or our licensors. Nothing in these Terms of Use transfers any of those rights to you or to the Client.

9.2 Placemaker includes material sourced from third parties, including ABS data, mapping data, and content supplied by government agencies and other contributors. That material remains the property of its owner and your use of it is subject to the owner’s terms. You must comply with those terms.

9.3 We may change our third-party data or service providers at any time.

9.4 Trade marks and logos displayed in Placemaker belong to their owners. Nothing here gives you a licence to use them.

9.5 Links to external websites are provided for convenience only and don’t imply our endorsement.

10. Forecasts and reports – use your judgment

10.1 Placemaker is for analytical and planning purposes. It isn’t built for real-time operational use, emergency response, or safety-critical or mission-critical decisions.

10.2 Forecasts are prepared with care but are inherently uncertain. Actual results may differ materially. Placemaker Content may become out of date, and may be changed, revised or removed.

10.3 You’re responsible for making your own assessment of Placemaker Content and for exercising your own professional judgment before relying on it.

11. Privacy

11.1 We handle personal information about you in accordance with our Placemaker Privacy Policy, the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

11.2 Your Client Administrator can see and manage information about your account and your use of Placemaker.

11.3 We may send you service, administrative and account-related messages while you’re an authorised user. You can’t opt out of these. Where the law allows, we may also send you information about our products, services, publications and events – you can opt out of those at any time using the unsubscribe link or by emailing us.

11.4 Placemaker uses cookies and similar technologies to operate the service, maintain security, analyse usage and support product improvement. You can usually control cookies through your browser settings, although some features may not work if you disable them.

12. Changes to these Terms of Use

12.1 We may update these Terms of Use from time to time.

12.2 Where a change materially affects the Client, we’ll give the Client notice in accordance with the Client Contract before the change takes effect, and the change will apply only from that date.

12.3 We will publish the current version on the ID website and show the version date, and Placemaker will link to it. We may ask you to acknowledge these Terms of Use again after a material change. If you keep using Placemaker after a change takes effect, you’re taken to have accepted it.

13. Suspension and ending your access

13.1 We may suspend or end your access to Placemaker, without notice where reasonably necessary, if:

(a) you breach these Terms of Use or misuse Placemaker;

(b) you upload content in breach of clause 6;

(d) you stop being an authorised user of the Client; or

(e) the Client’s subscription ends or is suspended.

13.2 Suspending or ending your access doesn’t affect any rights or obligations that have already accrued.

14. Liability

14.1 These Terms of Use don’t create any separate liability between you and us in connection with the Client’s subscription. Liability between us and the Client is dealt with in the Client Contract.

14.2 Nothing in these Terms of Use excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law or any other law that can’t be excluded, restricted or modified by agreement.

15. Governing law

15.1 These Terms of Use are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria and their appellate courts.

15.2 If you access Placemaker from outside Australia, you’re responsible for complying with local laws. We make no representation that Placemaker is appropriate or available for use outside Australia.

16. Contact us

General enquiries: info@id.com.au or +61 3 9417 2205

Placemaker support: support@id.com.au

Privacy enquiries: privacy@id.com.au