Richmond Football Club
To choose the best location for the club’s training ground, where they could engage with the community and build membership.
Demographic analysis clearly showed the best location and gave the club the confidence to act decisively.
The community responded and club membership doubled, making Richmond the most successful club at building membership.
In the last five years, Richmond has been the most successful club in the AFL at building membership. Unfortunately for Richmond this hasn’t been driven by on-field finals success. So what is their secret?
The club engaged .id to see if underlying demographic patterns could explain the poor result and point the club to a better location.
We were immediately struck by the Craigieburn decision. Why would Richmond, a club with a long history in the inner southeast, go north? To a demographer it was clear why Richmond were struggling to gain traction there. But unless you had demographic expertise, it would be an easy mistake to make.
Football is generational. You tend to support the team your parent’s supported. To build membership, low hanging fruit are the children of past and current members. So the question is, where are they?
We started by mapping the location of current and past Richmond members. It showed a clear spatial pattern with membership strongest in Melbourne’s southeastern suburbs, fanning out from the club’s heartland in Richmond (the red areas on the map below).
Then the demography comes in. We know that when the children of current Richmond supporters grow up and leave home, we can predict with some confidence where they will move to. In Melbourne there is a clear northwest and southeast divide. People that grew up in the southeast have a strong tendency to move further southeast to a suburb they can afford when they buy their family home. Demographers call this outward sectoral migration.
You can clearly see people who live in Richmond strongholds fanning out across the east and southeastern suburbs (the yellow arrows on the map below).
Craigieburn is in Melbourne’s north, and people moving there are less likely to have a strong connection with a club based in the southeast. It would be a long, slow burn to build membership there.
We recommendeded the club move their training ground to Cardinia, in Melbourne’s southeastern growth corridor. It has a strong connection to Richmond’s heartland, strong migration from the southeast, rapid population growth, young families with kids the right age to make their allegiance to a football team, low numbers of overseas born (who take longer to bring into the football fold) and sufficient income to pay for membership.
The evidence was clear and compelling. The biggest future opportunity to attract fans and revenue were in and around Cardinia.
This strong narrative, supported by demographic evidence, enabled Richmond’s management team to quickly get the Richmond Board, AFL and Cardinia Shire council behind the decision and the Club announced the move to Cardinia in 2012. The hardest thing was convincing the players to make a 50km journey on a bus to go to training!
The club has broken membership records every year for the last five years (2010-2015) growing 9% per annum.
In Cardinia membership has grown 26% per annum since 2012.
As a result, membership doubled from 36,000 in 2010 to 72,000 in 2015.
Richmond is now the third largest club behind Collingwood and Hawthorn, despite not having finals success (fingers crossed for the 2016 season…).
First year member retention is the highest in the league and overall retention ranks consistently in the top three.
The community is right behind them. And the players are happy. When the team goes out to Cardinia for training, 4,000 people show up to watch. Which makes the 50km bus trip all worthwhile.
By understanding local demographic patterns, as they relate to their business, Richmond ensured that their effort was being channeled into the right place.
Organisations are often looking for technology or innovation to deliver the big win. Richmond got a 100% upswing from understanding patterns of population change.
You can find a detailed set of slides about this case study here.
Our National Forecasting Program helps our clients make strategic location decisions by understanding how changes in population and housing will impact the future demand for their services.